Geek Squad Screws Customers Over

We bought the extended warranty for the computer so we brought the tower in to the (redacted), NH store to get the CD replaced over 3 weeks ago. We declined backing up the data (a $100 charge) since replacing the CD drive is not a big deal, and does not require any work to be done to the hard drive. … We found out this week that there was actually more work done to the computer than just what we had requested. In fact, our entire hard drive was replaced, thus all of the data is now gone!

via Couple Says Best Buy Is Holding Data Hostage For $1,500.






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