This is nuts. Turns out there’s a patch for the modem – hmm – the modem stops working after 2/21/01? WHAT?! That makes no sense to me – and why 2/21/01? Who chose the date? Was it there in case modems got out during their testing phase or something? That is just insane. What’s double-nuts is when I go to Internet Explorer on C_____’s laptop and I’m typing in the URL to download the patch and IE pops up the address for the page. ARGH! C_____ had obviously been to that page but didn’t download and install the patch. So I installed it and rebooted and now it’s working. That’s the dumbest thing I’ve ever heard of.