This is so damned stupid:
The Indiana Bureau of Motor Vehicles is taking a timeless approach to customer satisfaction. Literally. The bureau is hiding from sight all clocks in its 153 license branches statewide. "Often times customers feel they are in line longer than they are," said bureau Spokesman Greg Cook. "It’s the whole ‘watched pot never boils’ thing."
Don’t fire slow clerks. Don’t spend money on streamlining processes. Just hide the clocks. Because if you hide the clocks – you control time!